Product Documentation

Usability Membership Portal Account Creation Instructions for Already Registered Member

If you have never accessed your profile on the Membership Portal / Requested to change your Portal Email Address

Follow the Link:

Membership Portal

to Create your Portal Account

Note: This account creation procedure is for all members – Athletes, Volunteers, Family Admins and Group Home Coordinator. Your roles will display on landing page in Athlete Roles/Volunteer Roles windows

Step 1

Select Create Portal Account from Portal Home screen


Step 2

Select SO Ontario from Your Chapter/Province/Territory field drop-down

Fill out Your Information fields. Filled in information must match with which you are already registered in database

Click Next Step

Note: First Name, Last Name, Date of Birth and Email have to match exactly to your profile in the Special Olympics Membership System. If you are not sure about your information that you have to enter in the registration fields, ask your community/head coach/team manager.

Step 3

You will get confirmation window notifying that system has found you and has sent an email with a link to complete account creation process

Step 4

Check your email inbox, copy and paste link in your browser to complete portal registration.

Note: If you do not find system email in your Inbox, please check your Junk folder

Step 5

In Registration window

Enter your Email in Verify Email field

Enter Password twice in the provided fields. Follow the Password Rules to enter password.

Click on Register

Step 6

After account creation following will be your Landing page.

If you wish to review/update your information, Click on My options dropdown at top right corner of the screen to get menu options.

Athlete – If you wish to see more options, select Continue form the Participant Role Window

Volunteer, Family Admin, Group Home Admin – If you wish to see more options, select Continue form the Volunteer Role Window

Note: You can see your role in Athlete / Volunteer Role Window only if you have an active enrollment in a program


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