Product Documentation

Usability Membership Portal – New Volunteer – Registration Instructions

If you are new to Special Olympics and want to become a volunteer, Please apply here!

Copy and paste Membership Portal URL to browser and follow the instructions

From Home Page, Select Registration

Read carefully the message provided in pop-up window which explains what information you need to have handy to fill out your application.

Click OK to close this pop up window.

Select For Myself from the screen


Select Volunteer/Coach from the screen Tell us Who you are..

Select SO Ontario from Your Chapter/Province/Territory field drop-down

Fill out Your Information in four fields, First Name (your legal first name), Last Name, Date of Birth and Email Address.

Click Next Step

System did not find you as a registered member and welcoming you to create your portal account as a new member.

Enter your Email address in Reenter Email field and password in Password & Repeat Password fields.

Note: Follow the Password Rules to enter password. Click on Eye icon to see your password. 

Click Create Portal Account

Now you have to complete all steps to submit your application

Step 1 – Volunteer Information

Volunteer field shows your name which means you have your portal account & profile

Select Yes/No from Do You have Guardianship over yourself? field.

Yes means you are 18 years old, having  guardianship over yourself so you will be able to fill out your Waivers online.

No means you have to print Waivers form from the screen, have them signed from your legal guardian and submit to your Head Coach.

After appropriate selection, click Next Step

Step 2 – Legal Waivers

Fill out Legal Waivers.

Participation Waivers, Privacy Policy Confirmation and Code of Conduct Confirmation must be Yes to proceed further on your application.

In Media Release and Communications – you have options to pick your own options

Click on Next Step

Step 3 – Program Search & Club Enrollment

In Program Search window, select Region and Community in which you want to find Sport clubs/Programs then click Search 

You will get list of programs which are currently running in this community

Note: You can select Sport to find clubs/Programs only for that particular sport

Click Add to the club you wish to enroll in Search Results window

Select appropriate role from Organizational Role field. If you do not find role you want to have as volunteer, add a note in note field.

Add not in Note field if any.

Click Apply to save and close this pop up window.


You can see your enrollment in What You Have Selected So Far window

To review enrollment detail, click on Edit button, a window will open with your enrollment details.

If you have selected this club by mistake and want to enroll in different club, click on Delete button to delete this enrollment. Follow the above mentioned step to enroll in club you wish for.

After reviewing your enrollment Click on Next Step

Step 4 – Main Information

Fill out appropriate info on this page including required fields

and click on Next Step

Step 5 – Address

Fill out Primary Address which is mandatory

Click on Next Step

Step 6 – Criminal Record

In Criminal Record (CRC) Information window, Click +Add to upload copy of police check

  1. If you have current complete police check (current means not older than a year, complete means Criminal +VSS) and have PDF copy.
  2. You can upload E-police checks (some police services issue E-copy of police check result)

If you do not have Police Check at this moment, click on Next Step, it can be uploaded later anytime after submitting you application.

Step 7 – Medical Information

Fill out all required fields on this screen.

If your answer for any question will be Yes, more fields will appear to input details related to that question.

You can add your Medical Condition if any, by clicking on +Add, a new window will popup, select appropriate option and Submit to save it.

Then click on Next Step

Step 8 – Emergency Contacts

You must have to provide at least one Emergency Contacts information.

Click +Add , a pop up window will open, add all appropriate information and Submit.

Click on Next Step

Step 9 – Member Training

Click +Add to add info of the courses you have taken from the list provided in the pop up window.

If course name is not in the list Select Other Course, Other Course field will be enabled to enter the Course Name. 

Add date completed & renewal date if any and Submit

Click Next Step

Step 10 – Volunteer Additional Information

Fill out appropriate fields in Profile Additional Information.

You MUST have to provide two non-related references information in Personal References section. Click Add to enter the information.

In My Volunteer Reference window, provide information in appropriate fields

Click Submit to save this info.

Click on Next Step


Step 11 – Enrollment Details

Click on Edit button to review details of your enrollment

If you want to change Organization Role, you can do it in this window. Submit to save

Then click on Next Step

Step 12 – 100%

This window shows that your application has been submitted successfully.

System has sent you confirmation email.

Click on Go to My Enrollments

Step 12 – My Enrollments

This window shows your full name, Membership Status and your enrollment with Submitted Status.

Your Community/Club Admin will review your application, will contact you for further information. Your references will be contacted by community/club admin before you can start volunteering.

Now you can either Logout or click on My Options to update/review your application information

More Topics In Club Admins

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