Product Documentation

Athlete not found in Database – Instructions to Create New Profile by Data Admin

If athlete is not in your Community Participant List, this means this athlete is:

  • New
  • Inactive
  • registered with other Community/School Program

Use the Participant Information section of Add Program Enrollment tab

  • Select SO Ontario form Chapter/Province/Territory list
  • Fill out First Name, Last Name, Date of Birth and Email address Field (optional)
  • Click Next Step – Validate Member

Athlete not found in database, this mean , it could be new, or registered in other community/school or following info provided is slightly different than the already registered member’s profile. Anyway create new profile and chapter will approve it.

Email Address filed is not mandatory in this section – purpose is to provide ability to add new athlete by community Data Admin/Head Coach/Team Manager for those athletes who do not have email address.

Participant not found, click Next Step – Program Search

In Program Search Criteria, Chapter, Region and Community fields will be auto populated. If you know the club name for the athlete, select form Club list and click Search to narrow down clubs list  or select appropriate club from the Search Results list.

You can select one Club only, click Next Step – Participant Profile

Fill out all tabs in this window. Some fields are Mandatory, you must have to fill them, otherwise you will not be able to move to next window.

After filling out Participant Profile info, click Next Step – Enrollment Details

Review enrollment detail and click Submit Enrollment

You will get following confirmation window. A confirmation email will be send to member’s email (if provided)

Check Approve Enrollments tab form menu bar, you will see this new participant enrollment in Enrollments Requiring Region or Chapter Approval window, DBA will approve this enrollment and you will be able to see it in Enrollments Requiring Community Approval window with Submitted Status for your final approval.


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