Athlete Portal Login / Portal Account creation and Profile update Instructions

If you already have Membership Portal Account as an registered Athlete

Follow the Link:

https://portal.specialolympics.ca/

and Login to your Portal Account

Step 1 – Portal Email and Password

Select Login from Portal Home screen

Enter your email address and password you selected when you created your account and click Login button

After login, new window will open which will be your Landing page with list of buttons on the right. Default button will be My Roles

Step 2 – Select your Role

After login, Select your Role by clicking on Continue in Participant Role Window. (Until you select a role, you will only see the “My” account links on the right which every account holder sees)

Note: You will see your Role in Participant Role Window only if you have Active enrollment in any club. If all of your enrollments are Expired, Participant Role Window will be blank

A new window will pop up with more options based on your role on right menu. Select My Profile button from the menu.

If you have never accessed your profile on the Membership Portal

Follow the Link:

https://portal.specialolympics.ca/

to Create your Portal Account

Step 1 – Fill out your Information

Select Registration from Portal Home screen

In Registration Screen:

Select SO Ontario from Your Chapter/Province/Territory field drop-down

Fill out Your Information fields. Filled in information must match with which you are already registered in database.

Select Athlete from TELL US WHO YOU ARE….

Click on Register – Validate Member

Note: First Name, Last Name and Email have to match exactly to your profile in the Special Olympics Membership System. If you are not sure about your information that you have to enter in the registration fields, ask your community/head coach/team manage.

Step 2 – Confirmation Window with Portal invitation Link

You will get confirmation window that system has found you and has sent an email with a link. Check your email, copy and paste link in your browser to complete portal registration.

Note: If you do not find system email in your Inbox, please check your Junk folder

Step 3 – Complete Portal Registration

Copy and paste link in your browser to complete portal registration.

In Registration window

Enter your Email in Verify Email field

Enter Password twice in the provided fields

Click on Register

Your account has been created and your landing page will have all options to view / update your profile

Select My Roles tab from Blue Menu

Step 4 – Select your Role

Select your Role by clicking on Continue in Participant Role Window. (Until you select a role, you will only see the “My” account links on the right which every account holder sees)

A new window will pop up with more options based on your role on right menu. Select My Profile button from the Blue Menu

My Profile

After selecting your role as Participant following will be your Landing Page. Your may find Club Notifications posted by SOO or your Community/Club.

Select My Profile button

My Profile detail window with multiple tabs at the top will pop up. Select the one you wish to view/update your info.

Note: Red Tabs have mandatory fields, you must fill out mandatory fields to proceed on the next tab. Read notes provided at top and bottom of each page.

Profile Tab

In the Profile tab, Member Unique ID, First Name, Last Name and Portal Email Address are read only fields. You can edit all other fields if need to be.

After updates click Submit to save the changes.

If you are only viewing the information and not changing it, you can move to another tab without clicking the Submit button

Address Tab

In Address tab, you can enter Primary & Secondary addresses. Review/update this info and then move to next tab. Don’t forget to save by clicking Submit if you have updated any information.

Note: Primary Address is mandatory

Medical Information Tab

Review / Update medical info. You can upload any medical form like Atlanto Axial Form / medical history /medicine chart form by clicking on Add in Medical Forms section.

You can also add any Medical Condition or Disability in Medical Conditions / Disabilities sections by clicking on Add button if any. You can select your condition/disability from Member Condition/Disability list. If are not able to find your condition / disability in the list, select Other Conditions/Disabilities from the list, the Other Conditions/Other Disabilities field will be enabled to enter your information. Click on Submit to save your information.

In Medical info, two fields are mandatory.

What Medications you take and Dosages?
Dietary Restrictions

You will not be able to proceed further if they are blank.

Emergency Contact Tab

Review / update your emergency contact info.

To review info for already registered contact, click on Edit button beside the name of Emergency Contact

A window with full detail will pop up. After reviewing EC info, click X to exit this window. If you have edited any information click Submit to save the changes.

You can add new Emergency Contact by clicking on Add button provided in Emergency Contacts Window. A new window will pop up. Fill out all Mandatory Fields and other appropriate information and Submit to save the the information. After review/update move to next tab Member Training

Note: First & Last Name, Relationship and Priority fields are mandatory.

Training Tab

View/update your training info if already entered.

To view detail of it click Edit button beside the Course name.

A window with detail information will pop up. After reviewing this info, click X to close this window. If you have updated any information click on Submit to save the changes.

To add new Course information click on Add button provided in Member Training window.

Select Course from Training Course field, some courses have Sub Courses as well. Select Sub Course form Training Sub Course field if any. Fill out other appropriate fields and Submit to save the information.

If you do not find the course name in the list, select Other Course from the list, Other Course Field will be enabled to enter course name.

After entering appropriate information in other fields, click Submit to save the changes.

Participant Profile Tab

In Participant Profile screen you will see: your name, status and the date you joined SOO

To view /update more information, click on the Edit button beside your name. You can only update some fields, others are read only. Remember to click Submit after any changes that you have made.

Otherwise you can close this window by clicking on the X at top right corner of this window.

Click on Submit in the Participant main window to save all changes you have made to your profile.

My Enrollments

Select My Enrollments form Blue Menu.

List of Enrollments

In the My Enrollments window you can see your Active, Cancelled, Expired and Submitted enrollments with all of the clubs you are or have been registered in. This window will provide you with the club name, your enrollment status and the session start & end dates.

To view more details regarding an Enrollment, click on the Edit button for that item.

View/Cancel Enrollments

The Enrollment Detail window will provide you with information like: your enrollment status and session start and end dates. Enrollment fees and payment statuses may be tracked here by some communities as well.

If you want to quit a program, you can cancel your enrollment by selecting Cancel status from Change Status Field drop down. Enter Notes if any to Enrollment Notes Field and Submit.

Please note that if you cancel your enrollment in a program you will be notifying the coaches and community that you will no longer be participating in that program. You will no longer be able to attend practices or competitions.

If you were just viewing your enrollment details you can close the window by clicking on the X located in the top right of the window.

My Clubs and Schedule

Select My Clubs and Schedule from Blue Menu

My Clubs and Schedules List

To See the Clubs you’re associated with and the published schedule for the sessions click on My Clubs And Schedules button. This window will show you the session(s) for that club(s) that you are currently enrolled in. You can view facility name, day and time of the practice.

You can export list your clubs & schedules by using Export to Excelbutton provided at the top of the window.

To view more info click on the Edit button to open detail window.

In this window Club Details tab will provide you information on Club Name, Program Level, Club Contact name and the address of the facility where the program’s practices are held.

To view club session details select Club Sessionstab.

Club Sessions screen will show you list of Active & Expired sessions of this club. To view the detail of the Session click on the Edit button beside the Program(Sport) name.

The Program Session Detail window will show you the session schedule (location, day and time) and has the ability to show information around the capacity of the program and program fees, these fields are updated and maintained by the community/program.

After viewing information close all windows by clicking on X at top right hand corner.

My Committees

From the Active Committee Participation screen you will see the Committees you are or have participated in as a member. It will contain the Committee name, your role on the committee and your start and end dates.

Add me as Athlete (Self Enrollment & Waivers Update)

To enroll yourself in a Program/Club, select Add me as Athlete form Blue Menu.

In this screen you will see your name in Participant field.

Select Yes/No which is appropriate form Do you have Guardianship over Yourself? field

Note: Yes – will allow you to update Waivers online, No – you have to print waivers, fill out by your legal guardians and submit to your Head Coach / Team Manager

Click Next Step – Waivers

Legal Waivers

If you are doing Self – Enrollment first time, you have to fill out all waivers in Legal Waivers screen

Otherwise review your previous Waivers selection. Update if you wish to change any selection in Media Release Opt-Out & Communications section and select Next Step – Program Search.

Note: You must agree to Participation Waivers, Privacy Policy & Code of Conduct Confirmation by selecting Yes in order to proceed to Next Step – Program Search

You can read full waivers if you wish to by clicking on link Read Full Waivers

Select Program/Sport Club

Note: If you already have been enrolled in the Program/Club by your community/club admin, and you only have to fill out your waivers, Do not continue to complete Enrollment process. Click on My Profile to get out of this process

In the program search window select your Chapter, Region and Community. You can choose to filter by Sport as well if you would like to. (Do not use the days of the week filters). Click on Search button.

A list of Clubs with active Sessions will show up in Search Results window.

If there is a specific program you would like to apply for you can choose it from the Search Results.

Once you have selected the program you are interested in click the Next Step- Enrollment Details

Enrollment Details

In Enrollment Details screen you will see your Name, Club Name, Enrollment Status and Program session information in which you are enrolling.

Review enrollment details in Enrollment Details screen and click Next Step – Payment Information to proceed further

Note: if you do not want to enroll in the club you selected in the previous step, click on Previous Step – Program Search to select a different club to enroll in.

Payment Information

In Enrollment Fees section, note the Total Enrollment fee amount which you have to pay to your community. Click Submit Enrollment to complete enrollment process.

Note: If Enrollment Fees filed has $0.00 for the program you would like to enroll in please check with the Community Council or Head Coach regarding the program registration fee.

You will be sent to a confirmation window.

Enrollment Approval

A Confirmation e-mail will be sent to you by the portal. Please note, your enrollment is not approved until the community/club has reviewed it and approved it.

A community representative will contact you regarding your enrollment fee payment method once your enrollment is approved.

If you wish to enroll in another club, click on New Enrollment, it will take a few steps to enroll you in another club.

To see your submitted enrollment click Go to My Enrollments, it will lead you My Enrollments window where you will find your current Submitted enrollment.

Change Password

Select Change Password button from your landing page.

Change Password window will pop up.

In Change Password window, enter your current password and New Password twice and Save.

A confirmation screen will confirm that password has been changed successfully.

Note: System will not send you confirmation email.

Logout From Your Account

In order to login with your new password, you must logout from your account. Select Logout from confirmation screen that will lead you to the Home Screen with login option.

Login

Select Login button from Home Screen.

Enter your Portal Email and New Password and click on Login.

Logout

Once you finished all updates in your profile and you think all info is up to date. Click Logout button from your landing page to leave the system.

You will see Membership Portal Home Screen.