Anonymous
Forum Replies Created
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I just posted instructions to create Attendance sheet. On saving, list of Registered members will pop up. Attendance can be added by single click by selecting all members (Bulk update). Attendance sheets are not required to be uploaded. Any non registrant could be added in attendee’s list. Please review the instructions:
Thanks
Currently YOS are being calculated based on enrollment status. If this status is active for full month, one month is added to volunteer YOS.
That was the reason of volunteers showing up in YOS awards list who already had received YOS awards. To solve this ongoing issue we have different proposals and discussion is going on with SOC.
SOO Team
In reply to: Forgotten password
Hi Laurie,
Forgotten password is working and system do sends email. Sometimes issues are within one profile only and we have to look into it as individual case. Please provide me name of volunteer if this issue still persists.
Note: if you report these cases in our SOO emails, they could be looked after quickly.
Thanks,
Good News!
“Is it possible to have a session marked as ‘Closed’ so that it is unavailable for self-enrollment, but still available to club managers for enrollment?
As I mentioned that we already have submitted ticket for this feature. Since yesterday I was in contact with SOC and pushing them to have it ASAP. This feature now is provided on staff side but not on Portal yet. I submitted a ticket to make it available on Portal to Data Admins as well.
Now data admins don’t have to play with session Status. New Active session has ability to hide itself from self enrollments (will not show up in online search) and admins will be able to work on New session. Closer to registration night or when community wants to open it for online registration, they have to ask SOO Staff to make it available.
It is a temporary solution till this feature is provided on the Portal to data admins.
A session can be hidden only if we update session status to Expired, New or Inactive and admins will also not be able to work on it including community Admins. Only Active status will provide access to session to all admins. Waiting list is the solution for new incoming applications when club is full. Team Managers can notify to athletes/parent/guardians of athletes with waiting list status.
Thanks MaryAnn for your concerns.
By allowing communities to create new sessions for next season with Admins as active members we Early Bird Dates are no longer play much significant role. Now Session Satus will play major Role as i mentioned above.
Early Bird End Date was never supposed to allow admins to have an access to an expired session. Only Early Bird Start date was given them access before session really starts to populate it with members. and Early Bird End Date could not be after the expiry date of session.
Communities can still use Early Bird dates if they provide any fee concession to first comers.
After the Early Bird date and before the start date a manager can access enrollments once the session is marked as active. Will the club then be available for online self-enrollment at that time? Yes, when status will be Active and managers will be working on it, session will be available online, that’s why I mentioned to turn it back to New once manager has done updates.
Is it possible to have a session marked as ‘Closed’ so that it is unavailable for self-enrollment, but still available to club managers for enrollment? No, there is no option for that.
A we have now been advised to start the next session before the end of the last session I am trying to understand how to best set up the summer sessions, as they will not expire at the end of their season in order to have them still in existence when the new season starts. Summer sessions must have to be expired in August /September, they can not be active through out the winter. Communities have full access to their expired members by using Reports and Inactive enrollments tab.
Good Morning,
Add new session glitch is not fixed yet. It is taking longer time than was expected. Sorry for this inconvenience.
If communities have to create new sessions please send all information for new session to SOO (Farkhanda /Jay) we will create new sessions and you will be able to add members in them.
SOO Team
In reply to: New athlete
Hi Luarie,
When a New athlete is registered form Portal Home Page, Address and some fields in Profile & Medical info are mandatory. Applicant can not move forward to next step with out providing this info. We can not make more fields mandatory in application process which will cause frustration to applicants and they will quit without completing registration process and we will be getting a huge amount of incomplete applications (which still we are getting).
If a new athlete is entered by Data Admin/Athlete Coordinator/Head Coach/Team Manger from their role, there are chances of having address and other fields blank as there is no mandatory field in this application process. This is a privilege to communities to add an athlete with minimum info at the time of registration and rest could be added after.
If you find athletes with no address, they must have been added by any of community admin.
Thanks,
