Forgotten password

To Parent Forum
    • December 3, 2019 at 7:50 pm #13022
      Laurie Roest
      Participant

      About 2 months ago when SOC did a major update there was a problem with people not getting the email link to reset their password.  I assumed this had been fixed but I received an email from one of our volunteers saying she tried several times  but never got the email for the link to reset. I did ask her to check her junk mail.  Any advice?

    • March 3, 2020 at 11:11 am #36397
      MaryAnn Cervin-Lawry
      Participant

      Did anybody answer Laurie?

    • April 6, 2020 at 8:35 am #36485
      farkhandas
      Keymaster

      Hi Laurie,

      Forgotten password is working and system do sends email. Sometimes issues are within one profile only and we have to look into it as individual case. Please provide me name of volunteer if this issue still persists.

      Note: if you report these cases in our SOO emails, they could be looked  after quickly.

      Thanks,

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