Forum Replies Created
November 10, 2020 at 12:43 pm #55806
Thank you for your concern and suggestion. We will find a way to flag/delete Incorrect Completed attendance sheets.
For the time being we recommend:
1. If Head Coaches/Team Managers are creating attendance sheets, they should keep it in In Progress Status
2. Community Data Admin or Sport Consultant should be the person to review it before making Status Completed and Submit. In case of any discrepancy in attendance sheet , they should advise club admins to fix it.
SOO TeamNovember 9, 2020 at 10:20 am #55612
Attendance Tracker will bring over Active members only. And need to add all other non registered members as well who were present in the practice. As it is mandatory to hand in completed Covid Declaration form prior to participate in practice so all members in Attendance Tracker must have submitted Covid form.
Yes, Waivers refers to all the above you mentioned. Volunteers/Athletes are supposed to create portal account to fill out their waivers. If athletes are not their own Guardians then their parents/guardians with their role as Family Admins can look after athlete waivers and other information.
SOO TeamOctober 28, 2020 at 3:01 pm #53819October 5, 2020 at 9:15 am #48751
Thank you for suggestion. A ticket has been submitted to SOC
SOO TeamSeptember 18, 2020 at 3:50 pm #45712
I just posted instructions to create Attendance sheet. On saving, list of Registered members will pop up. Attendance can be added by single click by selecting all members (Bulk update). Attendance sheets are not required to be uploaded. Any non registrant could be added in attendee’s list. Please review the instructions:
ThanksJune 25, 2020 at 1:12 pm #36858
Just got a word from SOC, this issue is related to Pavliks (Membership Portal Owner – third party). Our developers have not changed anything and are not able to fix it. A ticket has been submitted to Pavliks by SOC.June 25, 2020 at 9:09 am #36857
Absolutely correct, I have same observation for this window. Updated the ticket.June 22, 2020 at 9:37 am #36819
i was about to take screen shot to submit ticket, i noticed both windows have total now. May be SOC already have fixed it. Please check and let me know if you are able to see it.June 22, 2020 at 9:26 am #36818
Thank you for notifying this error. I will submit ticket today. I checked other windows, they all have total at bottom.
Thanks,April 20, 2020 at 10:37 am #36521
Currently YOS are being calculated based on enrollment status. If this status is active for full month, one month is added to volunteer YOS.
That was the reason of volunteers showing up in YOS awards list who already had received YOS awards. To solve this ongoing issue we have different proposals and discussion is going on with SOC.
Forgotten password is working and system do sends email. Sometimes issues are within one profile only and we have to look into it as individual case. Please provide me name of volunteer if this issue still persists.
Note: if you report these cases in our SOO emails, they could be looked after quickly.
Thanks,March 30, 2020 at 3:54 pm #36446
Family Admins and Group Home Admins are able to see Organizational Notifications.
SOO TeamMarch 12, 2020 at 11:38 am #36418
“Is it possible to have a session marked as ‘Closed’ so that it is unavailable for self-enrollment, but still available to club managers for enrollment?
As I mentioned that we already have submitted ticket for this feature. Since yesterday I was in contact with SOC and pushing them to have it ASAP. This feature now is provided on staff side but not on Portal yet. I submitted a ticket to make it available on Portal to Data Admins as well.
Now data admins don’t have to play with session Status. New Active session has ability to hide itself from self enrollments (will not show up in online search) and admins will be able to work on New session. Closer to registration night or when community wants to open it for online registration, they have to ask SOO Staff to make it available.
It is a temporary solution till this feature is provided on the Portal to data admins.March 11, 2020 at 2:30 pm #36413
This request has already been submitted long time ago.March 11, 2020 at 1:08 pm #36410
A session can be hidden only if we update session status to Expired, New or Inactive and admins will also not be able to work on it including community Admins. Only Active status will provide access to session to all admins. Waiting list is the solution for new incoming applications when club is full. Team Managers can notify to athletes/parent/guardians of athletes with waiting list status.
- This reply was modified 8 months, 3 weeks ago by farkhandas.