FAQ
Self Service (Membership) Portal

This page contains a list of common questions that are asked about our Self Service (Membership) Portal.

We are constantly updating our list of frequently asked questions so please check here first for answers to your questions.

Why do Athlete/Volunteer profile updates not show up in Membership Reports?

Scenario: I have been updating athlete information today in the Portal and though the changes show up in the individual profiles within the database, when I print out a report the old information is still there and not the updated data.

Scenario: I have approved enrollments but they do not show in club listing.

Portal is front end of MRMS (Membership Registration Management System). There is a time delay between entering information on Portal and being update on the CRM Reports for Portal. System update tools run at midnight daily to sync portal data with MRMS to reflect updates in clubs and reports.

 

 

How do I know that we have potential athletes/volunteers on portal?

All new members registered through Portal will be listed in Enrollments Requiring Region or Chapter Approval section of Approving Enrollments window.

 

Why my Test Portal credentials are not accepted by Live Portal?

Test Portal and Live Portal are two separate databases so credentials of one will not work on other site.. Use Portal User Registration tab to register yourself on both portals separately.

Note: Test Portal is to get training on it, any update done on this site will not reflect in real reports. For real updates use Live Portal.

 

How do I know on which portal I am logged in?

Check URL of your browser to find out in which portal you are currently logged in.

Test Portal

https://devportal.specialolympics.ca

Live portal

https://portal.specialolympics.ca

Where is the Portal?

Test Portal – for practice & training

https://devportal.specialolympics.ca

Live Portal – for real updates

https://portal.specialolympics.ca

 

Why the Portal is called Self-Service Membership Portal?

All registered members – athletes, coaches, volunteers, educators can access Portal and able to maintain their own information. Leaders like Data Admins, Head Coaches, Team Managers, Family and Group Home Admins that they lead to, can update information for their members & entities

What is the Portal?

The Portal is an online Membership Management Resource available to all SOO registered members to view/update their profiles.