[Lynda Gernon]

Thank you James. I tried to add myself as a volunteer and it nicely stepped me thorough the waiver questions. But, if I (as admin) or a team manager add volunteers to a program through either the bulk enrollment or enroll a volunteer options, the waiver questions remain unanswered and cannot be updated even by the person who owns the profile unless the person adds themselves as a volunteer? The majority of our current (not new) volunteers will not be happy with this… they come out to help and have already filled in an application and gotten a police check – they will not want to also now add themselves as a volunteer. They are a wonderful lot of people who give of their time and keep our programs running… can’t we just add them and then have them update these fields when they have a chance (hopefully)? Otherwise, I’ll have to continue to email Michael to get them updated after I ask every one of them if we have their permission. I do understand the potential legalities, but I have to think that at least the person who owns the profile should be able to update the field anytime (even if they change their mind part way through a session) they want to please.

[Lynda Gernon]

Hi Farkhanda

Thanks but it’s not a simple matter of asking them to login/register on portal to update their profiles for this particular field – it’s greyed out (i.e. not updatable). Are you suggesting that we ask each volunteer we have the question and send an email to our DD to get the field updated for all of them?

[Lynda Gernon]

Thank you Farkhanda. Clearing cache AND refreshing the page helped me and has helped everyone else that I’ve run into with this problem. Now whenever I get asked a question, the first things that I ask is if they can see coloured labels on the right side of the screen… if not, I get them to refresh the page before we continue then will get them to clear the cache and refresh again if there are other issues!

[Lynda Gernon]

Thank you for letting us know Farkhanda. Now that we know it’s being worked on, we can stop trying to figure out what we’re doing wrong and wait for an update.

Lynda – Greater Durham

[Lynda Gernon]

Thank you so much (everyone!) for working on these changes. I am very happy with them and have already been working with one of my Team Managers (who manages all the teams in a club program) to get her to approve an online enrollment that came in for one of her teams (she didn’t realize that she has to go into each role and check for enrollments to approve). I’m looking forward to more (implied by “first wave” in your first statement). Well done! The light at the end of the tunnel is getting brighter 🙂

[Lynda Gernon]

Thank you James. I will stop instructing people to use email address 2 and that the portal email address is the primary contact, with email address 3 being the alternate contact.

[Lynda Gernon]

For members who prefer cell phone contact primarily and/or have ditched their home phone (so have left that field blank in our form) but have a cell phone, I’ve been filling in the home phone field with their cell phone number. It seems to help.