Not Able to see My Profile all tabs – Blank

    • October 3, 2019 at 11:25 am #3720
      farkhandas
      Keymaster

      I got complaints form 2 communities that member is not able to see fields on tabs other than Profile. I checked this for my profile but I did not fine any issue in viewing all My Profile tabs. I checked for one athlete and one volunteer profile of my community, there was not issue.

      Tip: If any one is having issue of blank tabs, please clear cache/history of your browser and re login.

      Clear Cache/History did not work for Safari users so a ticket has been submitted since yesterday.

    • October 7, 2019 at 11:18 pm #4122
      Lynda Gernon
      Participant

      Thank you Farkhanda. Clearing cache AND refreshing the page helped me and has helped everyone else that I’ve run into with this problem. Now whenever I get asked a question, the first things that I ask is if they can see coloured labels on the right side of the screen… if not, I get them to refresh the page before we continue then will get them to clear the cache and refresh again if there are other issues!

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