Product Documentation

Family Admin Role Instructions – Pink Menu – to update your Athlete Information

Family Administrator

This role will provide Parent/Guardian access to their child/children profile to manage /update info like updating contact/medical info and will be able to view/Cancel/add enrollment in sports.

If you already have Membership Portal Account as an registered Volunteer or Family Admin

Copy and paste the following URL in the browser:

and Login to your Portal Account

Step 1 – Portal Email and Password

Select Login from Portal Home screen

Enter your email address and password you selected when you created your account and click Login button

After login, following will be your Landing page

In My Roles window, select Continue for Family Admin Role

Following is you Family Admin Role Window where you can view/update your (Blue menu) and your children/Siblings information (Pink menu).

Blue Menu Options (for Parents/Guardians)

  1. My Profile – your personal information, View /update your address/ medical info.
  2. My Enrollments – see the status of your all enrollments if you are involved in clubs as a coach/volunteer
  3. My Clubs and Schedules – see the Clubs you’re associated with and the published schedule for the sessions
  4. My Committees – if you hold a position on a committee, you will see it here
  5. My Rolls – the Page to select your role
  6. My Payment Info – You will be able to pay your athlete fee by credit card (currently SOO does not offer this feature)
  7. My Balance – it will show your outstanding Balance (not currently in use)
  8. Add Me As Volunteer – if you wish to join another program, click to start a new enrollment
  9. Change Password – click on it if you want to change your password
  10. Logout – Click if you have finished to view/ updates your and your family athlete’s information to leave the system


Pink Menu Options are for your family athletes (Children/Siblings)

Family Linked Participants

If you already have registered family athletes and linked to your role, you will see them in this window.

If you see this window is blank this means:

  1. Already registered members are not linked to your role so fill out the following form to get them linked to your account


2. Your family athletes are not registered yet.

Once DBA has created your family athlete link to your role, you will be able to see it in the this window.

To View/Update Athlete profile click Edit button beside the name of athlete to open profile

A multi tab Participant profile window will open. Red Tabs have mandatory fields so you will not be able to more forward until you filled out these fields. Update information where required. Don’t forget to Submit at the end on each tab to save updates.

Read notes carefully provided at top/bottom of the page.


Enrollment History

This window will provide you list of all enrollments for your athlete with all Statuses


If you wish to cancel an active enrollment with any club of your athlete, click on Edit button beside the name of athlete, Enrollment detail window will open

  • Change Status to Cancelled
  • Add note in Enrollment Notes field if any
  • Then Submit

Enrollment will be Cancelled with that club.

Current Enrollments

This Tab will show you list of clubs in which your child is enrolled. You will be able to see Clubs/Session details.

Click on Edit button beside the name of your athlete to see the detail of club

Following window will show you Club Details. To view club session details, click on Club Sessions tab. 

In Sessions window, Open active session by clicking on Edit button beside the Sport name. 

New window will provide the info of clubs session details like start/end date, Registration fee for this program, facility, day & time information (if published by communities)

Add Athlete Enrollment 

This tab is to add enrollment to other sports of your already registered family athletes and to register a New family athlete.

  1. Section one is to add enrollment to already registered athlete
  2. Section two is to register a new family athlete

If you wish to enroll your athlete in another program

  1. Select athlete name from Participant list
  2. Select Yes in Legal Guardian field
  3. Click Next Step – Waivers

Following window will have all fields auto populated with info which was previously entered for this athlete. Review/update if required.

If you are filling waivers first time then:

You must agree to Participation Waivers, Privacy Policy & Code of Conduct Confirmation by selecting Yes in order to proceed to Next Step – Program Search

You have options to pick your options in Media Release Opt-Out & Communications section

Click Next Step – Program Search

In the Program Search Criteria select Chapter, Region, Community (if you know exact club you wish to enroll in, select club as well) then click Search

All registered Active clubs  in your selected community will appear in Search Results window

If you wish to see the details of clubs, click Edit button beside club name, a window will open to show the details of the club.

Otherwise select a club and click on Next Step – Member Profile

In Member profile window, you can view/edit member info provided in various tabs.

After updates in all tabs, move to Next Step – Enrollment Details

After reviewing  all info, click on Next Step – Payment Information

After reviewing  all info, click on Next Step – Payment Information

This window will show how much you have to pay as an enrollment fee if you already have not paid yet. if all good, Click on Submit Enrollment


Athlete will get confirmation email if athlete has email address in profile.

Family/Group Balance

This tab will provide you details of  unpaid enrollments, out standing membership balance which you can pay to your community.

This tab will allow you to pay enrollment fee online using credit card but currently this feature is not available for Ontario.

Copyright © 2021